Customer Service Executive

An ambitious Customer Service Executive is required to join a leading B2B (business to business) telecommunications company in Borehamwood, Hertfordshire that has over 20 years? experience servicing all aspects of communication requirements.
About the Role
Working in a lively fast paced office the Customer Service Executive will be the first point of contact for corporate customer accounts. The successful candidate will ideally have office based customer service experience, and could come from administration or sales backgrounds.
The Customer Service Executive will be handling telephone and email queries, supporting a team of six Account Managers to ensure that all customer queries are dealt with in a timely and professional manner. You will also be expected to build relationships with customers and complete all general administration.
The successful Customer Service Executive will be ambitious and looking to develop a career in customer service and account management. Career progression to Account Manager is on offer to the right candidate.
About You
As the Customer Service Executive you will have a proven track record in customer service, possess strong organisational and time management skills and enjoy working in a strong team led environment. Any experience in the telecommunications field, whilst not essential, would be a distinct advantage.
Skills/Experience Required:
* Experience in providing the highest standard of customer service
* Office based customer service experience
* A committed team player
* Recording all communication with customers on internal CRM system
* Listening to and resolving customer issues and complaints
* Fast learner, works with accuracy and attention to detail
* Strong communication/interpersonal skills
* Ability to multi-task
* Self-motivated, positive and enthusiastic
* Professional telephone manner
This is an exciting opportunity for a Customer Service Executive to join a long established telecoms company that constantly reinvests into staff training to ensure they continually deliver the best solutions to their customers.