Plumber

Salary: £38,400 – £40,800 per year

Overview:

We aim to provide reactive and planned maintenance services for social housing clients throughout London and the South East of England.

Our focus is on building its reputation for high-quality service and excellent customer support – to be reliable, easy to deal with, and empathetic in all aspects of our service delivery.

Vacancy for Plumber

MAIN DUTIES

• To show the highest level of respect and courtesy at all times to all stakeholders
• Present yourself in company clothing, PPE as supplied, and with clean and clear I.D
• Deliver a professional and high-quality repair on every occasion
• Adhere to Health and Safety legislation and good practice without exception
• Use PDA device to record all activities associated with each job
• Ensure notes and photos are of high quality and match the work undertaken
• To report Follow-on works to the planning team and arrange a follow -on appointment before leaving the site
• To consistently achieve a minimum First Time Fix rate of at least 85%
• Always keep your van clean and presentable both inside and outside
• Report any defects on the vehicle to the fleet and report all accidents immediately
• Submit weekly, monthly reports as requested
• Attend all invited meetings without exception
• Willingness to work additional hours on occasion and cover the call-out rota when requested
• Undertake any other duties in line with the role

SKILLS & KNOWLEDGE

• Outstanding communication skills with the ability to deal with all stakeholders
• The ability to build and maintain good working relationships with all contacts both internally and externally
• Maintain a professional representation of the team
• Experience of working in a responsive repair environment
• Experience in delivering reactive repairs in a customer-focused environment
• Have a good understanding of value for money in terms of the most cost-effective way to deliver repairs
• The ability to strategically plan and organise workloads
• A proactive/can-do approach to work
• The ability to work on own initiative and take full ownership of role and responsibility
• The ability to work as part of a team and independently
• The ability to follow the process and work in a fast-paced setting whilst remaining calm and focused
• Own a full tool kit to suit the tasks that you are likely to encounter

Hours: Mon-Fri 8 am till 5 pm

This is a permanent role subject to successful completion of a 6 month probation period.

 Equal Opportunities

We are an equal opportunities employer, and proud to be a diverse business where our differences are valued and everyone is made to feel part of our team, whatever their background or identity. Our success is underpinned by our inclusive attitude, creating an environment where everyone is welcome and treated equally.

We aim to ensure that everyone has equal access to opportunities and that any barriers are removed so that all staff members have the opportunity to fulfill their potential.