Contact Centre Agent

Salary: £26,000 per year

Contact Centre Agent

Salary: £26,000 per year

Hours: 8:30am – 5pm

Location: Rushmills, Northampton

We are currently partnering with a fantastic organisation based in Northampton, our client is looking for customer service individuals to join their vibrant team.

This is a great opportunity for anyone who possess fantastic customer service and communication skills.

Key duties:

• Answer telephone/email/written enquiries in a professional and in a positive manner.
• Respond and action customer enquiries fully.
• Obtain the required customer information using available system resources.
• Handle and resolve customer complaints whilst remaining calm and professional.
• Provide customers with product and service information.
• Complete call logs.

The candidate:

• Contact centre experience, sales experience would be an advantage
• Cross selling, and up-selling on occasion
• Strong communication skills
• IT literate

Other Administrative Tasks

The duties contained in this job description are not exhaustive and you may be required to perform other duties in line with your skills, experience and the demands of the business.

If you’re interested…