Senior Service Designer

Salary: £66,000 – £78,000 per year

Required: Service Design experience, UX Design and Research, Stakeholder Management

Expanding and Award-Winning software development company, which specialises in the design & development of leading-edge solutions across mobile and Web, seeks a Senior Service Designer to join the team.

As the Senior Service Designer, it is essential you have experience of UX Research and Design and can lead / mentor teams across Service and Product Design. Initially deployed on a large project for a company within Financial Services, you must be a strong communicator with excellent stakeholder management skills. Not afraid to lead from the front, you will shape the clients’ designs based on evidence of user needs and organisational outcomes.

Your role:

• Work with clients to pinpoint needs and objectives and then designing solutions to meet/exceed expectations
• Work with client teams (including architects and developers) to understand existing platform capabilities & how to develop them
• Evaluate existing services, both physical and digital
• Conducting research to ascertain customer needs and pain points,
• Provision of data- driven recommendations to clients
• Mapping complex journeys & detail critical touchpoints
• Leading design teams across end-to-end delivery of the project, from Discovery Phase through to finished product

Skills & Experience required:

• You Proven experience as a Service Designer, looking to take the next step in their career to a Senior role
• You User Experience Design (AX Design) and User research knowledge
• Experience leading / mentoring service & product design teams
• Excellent stakeholder management skills
• Knowledge of You Lean, Agile and user-centred design
• You Llove being in front of customers and can comfortably run and facilitate workshops
• Excellent communication and written skills

Please note this is a 100% remote role and the individual must be UK-based.

Due to the level of applications, only those that match these criteria will be contacted for interview.