I completed my degree in Computing and Information Systems in which I achieved a 2:1 honours classification. The degree provided me with the relevant technical knowledge and theory which I have put into practice in my career. My long-term objective is to attain a position as a Team Leader/Assistant Manager for IT Support Team, which will lead to a technical career in IT.
In my current role as Contractor for SkyBetting and Gaming I was a Rollout Engineer involved in over 6000 windows laptop refresh/rebuilds aswell as 3000 macbook swaps and rebuilds uing AzureAD. I have also been a Senior Desktop Support Technician with Government Legal Department. I have supervised and managed local IT in Leeds office of 500 onsite staff and 2 junior IT Technicians I have gained skills in Sccm/Intunes laptop builds, running basic Powershell scirpts to enable mailbox and give access to calendar etc aswell as working with Active Directory. .At CarcareplanI have gained skills and knowledge with Win10,O365,PC’s, printers, servers support for over 400 users onsite alone and over 5000 remotely working with a team of 5. Aswell as training new Desktop Support Technician from other locations. With Perform Media Group I have also had the opportunity to participate in the migration and upgrade of all our IT systems to Windows 7, Office 2010 and Ricoh printers. This migration involved the roll out of the above mentioned software and testing it in various locations e.g. Leeds, London and Amsterdam and providing support for best practise Lawyer software. In the past with EMIS I gained a range of skills in second line and third line support in software/hardware and Server support and knowledge in IT medical software.