Desktop Support Engineer

Salary: £36,000 per year

Desktop Support Engineer is required by vibrant and ever-expanding software house based in the heart of Brighton.

As part of the TechOps team, you will be responsible for providing day to day technical support to our internal users.

• Configure and troubleshoot PC, laptop and mobile devices.
• Troubleshoot Operating System and software for end-users including Microsoft Windows and Office applications
• Basic network troubleshooting.
• User account creation and management.
• Support of remote users across the UK and Australia.
• Assess, prioritise, and resolve issues raised through the internal helpdesk system, escalating wherever necessary.
• Perform routine system maintenance tasks including regular checks, backups and performance reviews.
• Own the management of assets including laptop/PC lifecycle and replacement schedules and ensuring asset inventory is maintained.
• Produce documentation and effective communication of any changes to systems and processes.
• Foster collaboration and communication amongst team members
• Perform other related duties as required and assigned

Key requirements

• 1+ years’ experience with PC support, working within a Microsoft based environment.
• Proven experience installing, configuring, supporting, and troubleshooting Microsoft Windows and Office Applications.
• Experience troubleshooting basic networking problems.
• Understanding of Active Directory and user management.
• Strong analytical and troubleshooting skills.
• Enthusiasm to learn and progress within a small but busy team supporting an enterprise scale infrastructure.
• Good problem solving and analytical skills
• Excellent attention to detail

For a full consultation on this role please email your CV to Laura at Arc IT.