Community Centre Assistant Manager

Salary: £28,283 per year

Our client is seeking an Assistant Manager for this community venue in the heart of the Old Town, Hastings. Providing a haven for health, wellbeing and leisure with facilities which include an exercise studio and gym, café restaurant, activity and event space, treatment rooms, accessible bathing facilities and a community shop. Designed specifically for the over 50’s but a venue that everyone in the community can enjoy.

The Role:

Reporting to the General Manager the Assistant Manager will make the Centre a destination for enjoyable activities for members and guests. Leading a diverse program of classes, and activities, overseeing the Community Shop and Information point and leading the centres team of volunteers. 

You will act as the duty manager on duty days and oversee the centres’ membership system. Your goals are to promote the centre to new users, carry out centre inductions and maintain the membership system so that we reach our member targets.

This is an enjoyable hands-on role so be prepared for lots of fun, happy customers, moving tables and chairs and helping out across the centre when the team needs each other.

Centre Management

Work with the General Manager to agree duty days for the centre, likely 2/3 days per week. On duty days take full responsibility for the centre and act as the 1st point of contact for matters.

Support the management of the centre by providing a safe and inviting environment. Ensure daily opening, operating, and closing procedures are followed correctly. Carry out daily health and safety duties, risk assessments and required monitoring. Actively reduce and remove risk or escalate for attention of the Centre Manager.

Oversee the buildings security for locking/unlocking and act as one of the key holders for out of hours emergencies.

Support the centre cleanliness and proactively respond to any cleaning matters

Act as a centre Fire Marshall and in the event of a fire alarm manage the centre evacuation and fire alarm procedures correctly

Setup rooms and areas across the centre for classes, events and any other activities as required. This will include daily lifting of tables and chairs, moving furniture and equipment.

Help to ensure the centre operates economically by helping to reduce energy consumption, heating where necessary, opening / closing windows to support ventilation, turning off lights and equipment when not in use.

Help to maintain a safe environment in line with Covid policies. This could include ventilating rooms, space / people management, regular sanitising, wearing face masks or any other current requirement.

Ensure the centre operates with correct management for a licensed premises in line with all legal requirements for such, as directed by the Designated Premises Supervisor and General Manager. Ensure that the team always follow licensing practice for the storage, sale, and service of alcohol. Ensure all entertainment and third-party hire operates within the premises license framework.

Monitor centre stock in line with minimum stock levels and raise purchase orders with the centre manager to ensure sufficient stock is always available for the centre and activities.

Support the Café / Restaurant team during busy periods such as helping to clear tables, managing customer flow and occasional serving for events

Oversee the Community Shop team and ensure the shop operates following standard Age UK East Sussex Retail Procedures as per the Retail Operations Manual.

Support the Studio / Gym team with occasional assistance and work together to create a great customer journey through the centre, studio and gym.

Members

Oversee the Centre membership programme working with the General Manager and team to achieve membership targets

Actively promote membership to visitors / regular users and externally at events and other community activities

Oversee member signups using the membership procedures and ensure all members are accurately added to the membership system

Ensure all client and user data is accurately recorded on in-house data systems and maintain GDPR compliance.

Develop the member newsletter, email, website and other digital communications with the communications coordinator to ensure members receive regular and appropriate marketing and materials to encourage participation in classes and events.

Carry out member surveys and gain regular feedback to support the development of classes, events and activities in line with members needs and desires.

Classes & Activities

Create the IBC daily schedule of enjoyable and entertaining classes and activities for the over 50’s, ensuring effective and transparent co-design by centre members and customers. This will include approximately 4 sessions per day with a range of themes from leisure to learning, music, dance, crafting, games, activities as well as some exercise and physical health classes in partnership with the studio / gym (note the Fitness Assistant will develop and run the majority of exercise classes)

Operate classes & activities yourself and/or work with volunteers and specialist partners to run classes and activities for the centre.

Market classes and activities to members, guests and externally to maximise class attendance. Ensure external notice boards are kept up to date and all signage is correctly presented.

Operate classes and activities within the agreed budgets so that the classes and activities schedule achieve the financial targets set for the centre

Gain regular feedback from class users and the Friends of group to amend, improve and develop new classes so that the centre activities remain unique and fresh

Team

Develop and manage a great team of centre volunteers.

Identify where volunteers are needed, work with the HR team to create suitable Job Descriptions, advertise roles and oversee applications and onboarding using Assemble.

Induct new volunteers, train them in their roles and provide on-going management and support so that they can achieve their role objectives

Provide daily support and coordination to the team including setting tasks, ensuring they are carried out correctly, team training where required, holding team meetings and motivation

Other

Where possible maximise the opportunities for Gift Aid and raising funds through donations

Ensure effective in-house administrative functions to accurately record income and expenditure and maintaining quality standards.

To work within the policies, procedures and quality frameworks adopted by Age UK East Sussex with particular attention to equal opportunities, data protection/confidentiality, safeguarding and health and safety requirements.

To undertake relevant training as required by the organisation and agreed with your line manager.

To be an Ambassador for the Charity, positively promoting the organisation and its services at all times.

To undertake other such responsibilities and duties as may be reasonably required by your line manager within the level and grading of the post and to work flexibly as required.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.