Reactive Maintenance Coordinator

Salary: £27,600 – £31,200 per year

Reactive Maintenance Co-Coordinator

Manchester

£23-26,000

The Company

My client is a well established, large electrical firm that employs in excess of 150 staff. With a large range of customers ranging from Commercial, Domestic & Industrial sites including Councils, Schools, Universities, Hospitals etc. They are looking for an experienced Reactive Maintenance Co-Ordinator to join the team.

Qualifications / Experiences

• Previous experience within a similar role
• Min Grade 4 (C) Maths
• Min Grade 4 (C) English
• Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning
• Previous experience within a customer service role

• Co-Ordinate the completion of all Reactive Maintenance obligations of Service & Maintenance Contracts within a designated region
• Management of new calls received through to resolution including allocation to correct engineers
• Daily booking all Collect+ deliveries as per daily report for engineers
• Confirmation of all engineering appointments with customers
• Understanding of Service Level Agreements and priority response times
• Strong organisational skills with ability to manage both new orders and work in progress
• Handling of follow ups which are ready for rebooking; confirming mutually agreeable appointment with scheme managers, tenants or contract managers
• Arranging works via sub-contractors, agreeing costs and raising relevant purchase orders
• 1st line handling of calls from engineering team
• Ensuring engineers are on the road at the required time and running on time against work planned, phoning ahead and advising any customers whose appointment has been affected
• Constant monitoring of engineers’ progress ensuring they are running at capacity and the required workload will be fulfilled
• Dispatch of engineers calls to PDA following up day prior with a phone call
• Management of overdue calls on CASH diary system

If you live locally and are an experienced Reactive Maintenance Co –Coordinator please apply.

Scheduler | co-ordinator | Administrator | fire & security