After Sales Coordinator
Full job description
Pure Staff Ltd
Salary: £26,000 per year
After Sales Coordinator
Pure Staff are currently recruiting for an After Sales Coordinator for one of our large clients who are a leading national distributor of branded plumbing and heating system parts who operate from one of their National Distribution Centre’s in Birmingham.
The Role:
As an After Sales Coordinator, you will be part of the After Sales team and report to the After Sales Support Manager, this role is based in Perry Barr. You will be responsible for all aspects of our customer experience post sales such as customer’s queries, customer’s returns/ collections and liaising and assisting internal departments with any queries relating to After Sales. You will have direct contact with their customers by email and will also receive incoming calls from both customers and internal departments.
Key responsibilities:
- Review the customer contact log to ensure it is up to date and you will be responding to all queries until resolved as per our policies and agreed timescales.
- Review the 1040 query log to ensure it is up to date, responding to all queries to resolution to as pre agreed timescales of 4 days
- Identify departmental improvement measures
- Ensure admin inbox is up to date and emails are answered promptly and within 48 hours
- Ensure returns inbox is up to date and emails are answered promptly and within agreed timescales.Utilise the escalation process where required to ensure timelines are achieved
- Monitor and progress any returns identified by stock integrity that require to be returned to the customer without credit
- Completion of KPI’s
- Processing NMBS queries via the portal
The Candidate:
- Strong communication skills for both internal and external stakeholders
- Creative problem solving
- Evidence of working in a high-volume pressurized environment
- Attention to detail required as need to be able to understand queries quickly
- Passionate about always delivering a positive customer experience
- A positive team player
Hours:
- Monday to Friday 8.00am to 5.00pm (40 hours per week) No weekends
Pay Starts at £26,000 per year
To apply for this job please visit definitejobs.co.uk.