Service Delivery Manager

This is an exceptional opportunity to enhance your career within facilities services working for a large and well-known FTSE250 FM Outsourcing business.

Job Objectives and Responsibilities:
*To take overall responsibility for the quality and operational day to day delivery of the FM services within the region of ownership
*Drive operational excellence across operational teams and portfolio.
*Able to react in an ever changing business environment.
*Liaising with the 1team and other key stakeholders, this individual shall be confident and articulate and can interface at all levels, both internally and externally of the business.

Main Duties and Responsibilities:
*Operationally manage a portfolio of buildings comprising of critical environments and offices co-coordinating, directing and working with on-site and mobile services and 3rd party suppliers to ensure service is maintained to the highest standard, to include but not be limited too;
*Manage, monitor and report on the operational performance of the contract, including operational delivery of planned & reactive works and financial management,
*Responsible for financial management of the portfolio budget and monthly presentation on performance
*Provide accurate and informative monthly reporting on work order performance and trends.
*Work with the Commercial & MI team, and service partners to ensure that building assets, warranty items are correct for their portfolio.
*Carry out audits and inspections in line with business management systems and standard processes and ensure the Actions Database is updated on a regular basis.
*Ensure compliance with H&S processes and procedures, including internal and external audits.
*Support internal and external health, safety and environmental audits.
*Line manage direct reports (where applicable) including performance management of all individuals to deliver through our people and work with service partners
*Pioneer and co-ordinate FM best practise throughout the portfolio, – promote innovation and a proactive approach throughout the team and build the team brand
*Manage a nominated service line (where applicable) as service partner sponsor and conduct monthly review meetings to drive performance and cost efficiencies across the defined services.
level.
*Assist Business Manager in the management of all policies and procedures and support internal process management.
*Actively participate and contribute to all team and management meetings.
*Any other duties required as part of the role as and when requested.

Person Specification

*Excellent analytical skills to operational issues
*Solid understanding and experience of managing hard services within critical environments
*Good knowledge / experience of Microsoft office packages
*Have an excellent understanding of health and safety with a minimum of IOSH/NEBOSH certification
*Commercial awareness
*Ability to work on own initiative
*Planning skills
*Strong customer focus skills and attitude
*Presentation skills
*Internal and external negotiation skills
*Flexible and willing approach to work
*Good communicator – both Written and Orally
*Enthusiastic and Hardworking

Qualifications / Skills / Attributes Required (see also separate Person Specification):

*Previous people management experience.
*Minimum of 5 year’s experience in a FM management role/s.
*Experience of working in a large scale FM contracts for a blue chip organisation including diverse portfolios.
*Familiar with standard MS Office applications such as Word, PowerPoint, Excel and Outlook
*Able to work well as part of a highly motivated team.
*Strong and effective communication skills.

If you feel you match our client’s criteria then