On Site Rich Media VIP & Events Administrator

Are you based in London and looking for a role working with a professional company within the field of Audio Visual support services? If the answer is yes then my client would love to speak to you immediately. They are now keen to find the right person to fulfil the position of Rich Media Services VIP & Events Coordinator role consists of carrying out the day to day requirements of the Rich Media Services VIP/Events administration function, ensuring all VIP requests are covered, services are delivered on time and the high standard expected from the Rich Media Services team is maintained. You will be methodical, structured and self motivated with excellent organisational and communication skills. The ability to work under pressure and prioritise work is essential. The role also incorporates an on site point of contact to receive, handle and process VIP/Events users queries, requests & complaints and proactive management of all reported requests.
• Ensuring that all VIP/Events requests are actioned and covered.
• Accurately record and deal with VIP/Events requests and queries made to Rich Media Services.
• Manage the Rich Media Services VIP/Events mailboxes.
• Provide a video conference room booking service and be fully conversant with the AV & VC booking procedures.
• Schedule, test, connect and monitor video conferences on the Tandberg Codian Bridge and Lifesize Control systems.
• Monitor the Tandberg VCS video conference gatekeeper and respond to changes/alerts.
• Carry out first line support & trouble shooting/real time diagnostic activities.
• Act as a primary contact for adhoc AV requests and be an excellent link between the clients and the Rich Media Services AV Technicians.
• Allocate AV jobs, adhoc AV requests and video conference support to the Rich Media Services VIP and Events Technicians and help to coordinate their day to day activities.
• Contact customers to discuss and confirm their video conference requirements.
• Report all service shortcomings affecting Rich Media Services to the appropriate Manager.
• Produce weekly video conference statistics.
• Attend daily operations meetings to review workload and resources.
• Maintain personal awareness of procedures relevant to Rich Media Services, ensuring that changes are bought to the attention of the process owner.
• Deliver a high standard of service in accordance with the SLA`s for Rich Media Services.
• Deal with day to day administrative duties and any adhoc duties assigned by the Rich Media Services VIP/Events Coordination Mgr.
• Continuously review Rich Media Service procedures for improvements/modifications.

So if you are keen to find a new role that involves working in a corporate environment and dealing with videoconferencing requests for high level executives then apply straight away for an instant response.

NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK AND WORKING HERE LEGALLY