Junior Technical Remote Specialist

Are you an IT Professional?

Interested in working on contract roles abroad?

Do you have at least 1yr experience with desktop support?

Are you SC Cleared (Security Cleared)?

Must be Security Cleared to work on MOD site?

Position: Junior Technical Remote Specialist

Salary: £26,000per year

Location: West Berkshire
Contract: Permanent

THE ROLE:

– Junior role within a Service Desk team, the post holder will be the first point of reference for all Customer queries.
– Will demonstrate a professional attitude and manner at all time.
– Skilled professional with customer focus, who is a strong employee. Someone who desires a career in IT.
– This role requires exceptional customer service skills; the post holder will be empathetic to their customers` needs and requirements and be able to understand and capture the correct details for investigation and subsequent resolution.
– Providing Helpdesk/Web support through remote tools, telephone assistance and email support.
– Ownership and management of all calls taken, including responsibility for the resolution and timely functional escalation within contracted SLAs.
– Accurate logging of calls taken and provision of 1st level technical support. You will have an excellent telephone manner and be able to log quality calls.
– The candidate may have previous experience or knowledge of working within a Service Desk environment or have worked in a customer service / call centre environment, although this is not essential.
– Responsibilities will include logging calls and being the immediate point of escalation of support calls to the Service Desk.

THE SUCCESSFUL CANDIDATE:
– The candidate will have a basic knowledge of Windows, MS Office and possibly Active Directory.
– MCP / MCSE (desirable)
– Security Cleared (SC)
– Customer Service Skills (application of)
– 1st Line Support Experience
– Excellent communication skills and telephone manner to all levels.
– Basic Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003 / 2010
– The candidate may have experience of Active Directory including Admin Functions
– Exchange Admin
– TCP/IP knowledge
– Some knowledge of remote control technology / applications but not essential.
– Knowledge of Basic IT functions and terminology`s
– HP Service Manager 7
– ITIL Foundation