Since receiving an HND in Business Administration from Stow College (1995 – 1998) 22 modules gained and 20 units

passed plus 4 units with merits, I have continued to enhance my skills and learned many more.

1. Communicating with people at all levels, supporting colleagues, management, customers and other external parties

with different cultures, through different methods e.g. face to face, instant message, emails, telephone and

meetings.

2. Computer Skills: working experience with Excel, Word, PowerPoint, Outlook. Utilising the following systems

Salesforce, SAP, Promaster, Concur, Docusphere, TRIM, Filenet, SharePoint. Including successfully training team

members and department in using TRIM which is a Group Records Management system. Also organised the team

upgrade and a schedule of records to Trimmed. SharePoint 0365 – Ensuring all team member upgraded from

SharePoint to SharePoint 0365 (Cloud based version).

Concur– This is an Expense Management System which Shell only took on in 2017. The task was to take on the new

system, setting down guidelines for each country, sort out any issues that occurred and then training someone in

Manila to take over the role and responsibilities. Also supporting this person until I left.

3. Organisational Skills: A well-developed capability to plan, organise and prioritise large work volumes to meet

challenging deadlines. I can organise Workload, teams, training, meetings, calendars, mailboxes, parties, team

events, business events, floor events and presentations of any time length and number of speakers.

4. Analytical Thinking: I use a logical approach to analyse facts and evaluate data and information while being

thorough and efficient. Focus on attention to detail and reviews work carefully for compliance, detail’s and

accuracy.

5. Customer Focused: focus on internal and external stakeholders’ needs while aiming to provide an efficient service,

commercial aware and possess an understanding of organisations’ priorities, needs to plan, and execute requests in

a timely manner. Also, able to look at the bigger picture and prioritise workload in accordance with the business

requirements.

6. Teamwork: Collaborating with people at all levels across the business, developing strong relationships to resolve

issues, improve processes and productivity.

7. Training: Excellent at training individuals and teams on all different levels taking time to ensure the person(s)

understands the process fully. If not, will adapt style by asking question at each part to see why the person has not

understood. Then focusing on the that part.

8. Difficult situations: Very skilled at finding resolution for difficult situations and questions and dealing with people in

a respectful and timely manner.

I am extremely able to take on new tasks and systems as part of a team or/and individually. I have experienced in

leading teams as a Manager, Supervisor and supporting Manager. I have a level-headed approach to problem solving

and driving through task and projects to completion. Very skilled in the compliance sector and can motivate and inspire

others. A well-developed capability to plan, organise and prioritise large work volumes to meet challenging deadlines.

Collaborates well within a team, whilst equally as efficient to work without supervision and using own initiative. Proven

to be adaptable to changing environments and hard working, quick learner with a positive attitude and the desire to

improve existing skills and expand on knowledge base. Embraces changes and focuses on the positive reason to evolve,

encouraging team to adopt the same approach.