A confident, outgoing, and Enthusiastic customer relations specialist. I currently work on the
emergency response team in BT Enterprise. Quick thinker in demanding situations with the
ability to prioritize workload, be efficient, competent, and thoughtful dealing with customers that
have lost their services. I work well under pressure which is reflected in the successful
outcomes I achieve and positive comments from my customers.
My responsibilities include managing high level escalations from the chairman’s office as well as
colleagues across the Business. I am a go to person and have been for many years throughout
my career with BT I am passionate about charity work within my office, helping raise funds for
our local Inner-City Farm and the Children of Chernobyl