Help Desk Advisor (Night Shift)

We are working with a National Building Services and Facilities Company, who are looking for Night Shift Help Desk Advisor’s, for the start of their new sector, due to their expanding business.

The successful Help Desk Advisor will be responsible for ensuring the efficient handling of all calls to the Help desk, dispatching work to mobile engineers and maintaining strong communication links with the management team, engineers and customers.

Responsibilities:
• Receive and log calls on the system and engage relevant staff to take effective action
• Monitor and record action while communicating with the customer to bring calls to a satisfactory conclusion
• Issue reactive works to the on-site and mobile teams
• Ensure reactive work orders are completed on the system in a timely manner
• Database administration
• Assist in the preparation of reports and data
• Accident and incident reporting
• Raise Purchase Requisitions and Purchase Orders

Requirements:
• Previous experience in a telephone customer service based environment
• Excellent telephone manner & computer skills
• Must be able to learn quickly
• Be able to handle a fast paced environment
• Previous Help Desk experience is desirable not essential

The shifts are on an alternate week basis. The hours will be 11.00pm – 7.00am Monday – Sunday then, the following week you will have off.

Lots of progression available for dedicated workers.

If you are interested in the role, please apply within!.