I am an experienced management professional with a track record of leading high volume customer service teams of
circa 35 FTE, including Team Leaders. Working within a fast paced, entrepreneurial business has meant that I have
experience of instigating coaching, training and process improvement projects as well as recruitment campaigns and
project management of CRM and telephony systems implementation. I am a hardworking individual and pride myself
in developing teams to provide excellent service and aftercare. I am extremely organised, reliable and focussed. I have
great communications skills, am confident and comfortable managing a multi-channel environment. I take great pride
in what I do and have a track record of delivering results. I have a range of systems knowledge and was tasked to
deliver a bespoke CRM to ensure it was an excellent tool for my team. I have gained valuable experience across many
business areas to become a valuable member of any organisation.