Medical Secretary – Medicolegal

INTRODUCTION:

This post is working for the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 290,000 members around the world. Our benefits include access to indemnity, expert advice and peace of mind. Highly qualified advisers are on hand to talk through a question or concern at any time.

Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice. This includes clinical negligence claims, complaints, medical and dental council inquiries, legal and ethical dilemmas, disciplinary procedures, inquests and fatal accident inquiries.

The role involves providing first-class secretarial and administrative support in the Department within a team environment which consists of 5-6 Medicolegal Advisers, 4 Medicolegal Secretaries, an Assistant Medicolegal Secretary and Paralegal.

To provide secretarial, administrative and communicative support to a team of Medicolegal Advisor(s) and department with the object of providing efficient and timely responses to members’ problems and queries for good customer care.

SALARY ETC:

£25,000

Benefits include a defined contribution pension scheme, 25 days paid holiday in addition to public/bank holidays, private medical insurance and a health care cash plan.

DUTIES TO INCLUDE:

Provide an effective and proactive administrative and secretarial service to the Medicolegal Advisers, including arrangement of appointments, effective message-taking, checking and co-ordinating post and dealing with certain correspondence using initiative. In the absence of the Medicolegal Advisor ensuring that his/her workload is effectively managed and appropriately prioritised.

Deal with members on the telephone, together with solicitors and others involved in the business, ensuring that all enquiries are dealt with promptly and followed up fully resulting in the appropriate response.

Maintaining individual and Medicolegal Advisor’s diaries, taking account of the department’s needs. Managing the administration of internal processes to ensure that files are kept orderly and complete.

Typing of general correspondence, letters, etc., for the Medicolegal Advisers using BigHand audio digital dictation.

Photocopying and/or scanning of documents.

Answer telephone calls ensuring all calls within the Department are answered within the MPS telephone standard (3 rings) and obtain as much information as possible to enable you to deal with the query wherever possible, and relay accurate, detailed and timely messages.

Booking internal meeting rooms using the computerised booking system, and if necessary, any video-conferencing equipment.

Comprehensive diary management using Outlook.

Electronic saving of incoming/outgoing correspondence.

REQUIREMENTS:

Experience within a similar post such as Medical / Legal Secretary

RSA II or equivalent, good medical terminology

Touch typist trained, 60 wpm audio typing

IT literate with the ability to learn in-house systems quickly and efficiently.

Microsoft Office 2007, Outlook and the Windows suite of software

Team player, Time management, Good verbal communication skills, Accuracy and attention to detail

Initiative, Ability to work to tight deadlines