Web Architect

Salary: £84,000 – £96,000 per year

Web Architect for a major global cloud communications solutions provider

£70k to £80k plus benefits

Bracknell

A brief description of the main purpose of the role

A Web Architect in the Operations department is responsible for the operational design, management, security and deployment of web sites, web services and web proxies developed by our development teams. The key responsibilities of the role is to facilitate the successful completion of new deployments and/or projects, and to support other teams with relation to the web hosting technologies deployed on the platform.

The key deliverables, critical for effective performance e.g. customer satisfaction, and a brief description of why it is important

Problem solving: sometimes challenging issues or projects must be resolved for customers and colleagues. It is critical that the jobholder works through these in a logical and methodical fashion, uncovering the root cause or designing a solution.

Reliability: ultimately, the role helps the business to deliver a reliable and stable platform for customers to access our products/services. The role is focused on providing the best infrastructure service to customers. Updates and documentation must be clear, accurate and up to date so that others can rely on information at all times.

Efficiency: a driving factor when dealing with nearly anything should be the following; quick resolution, permanent solution, and an excellent handover.

Project Deployment

Follow the completion of a project or improvement task from start to finish, in-line with requirement stated by the Project Management team.

Identify issues and propose improvements with a given deployment plan.

Prepare and provide clear handovers for new solutions to other departments.

Troubleshooting

Triage issues to recognise the need for escalation early. Ensure all relevant information is provided to the next teams as per standard escalation procedures. Retain ownership and tracking of the issue until completion.

Aid the investigation and troubleshooting on any incidents assigned to the operations team in a timely and accurate manner.

Update documentation and procedures based on follow-up tasks and resolution details.

Continuous improvement and documentation

Propose and deliver improvements to the platform with a focus on increasing stability, performance, security and efficiency.

Liaise with development teams and their use of web technologies.

Take all reasonable steps to assist and educate operations and support teams when a new solution is made available on the live platform.

Ensure all documentation is updated and maintained, so that others can quickly and easily understand the issue, actions and resolution.

Bachelor’s Degree/equivalent, preferably in a Computer Science or relevant subject,

Experience:

with server technologies, includes but not limited to:

1. IIS proxy & web servers

2. NGINX proxy servers

3. Apache web servers

Experience with container & container orchestration

Experience with PHP,.Net, SOAP, Rest, CSS, JSON, XML

Experience with public cloud platform (Azure, AWS, Google)

Experience with database technologies (SQL Server, PostgreSQL)

Experience of troubleshooting technical issues, typically of at least 12 months.

Experience of using a ticketing system, and of giving customer updates.

Experience in change management.

Experience of dealing with third party suppliers to troubleshoot/update systems/hardware.

Experience in an ISO certified operating environment.

Experience in an ITIL operating environment.