Head Housekeeper

We have an exciting opportunity for a head housekeeper to join a top hotel and work in a beautiful location on the outskirts of Taunton.

Duties will include but are not limited to;

-To be a fully operational Head Housekeeper, both managing the department and being involved in day to day housekeeping duties where required in accordance to the business needs, which includes turndown service.

-To ensure that total guest satisfaction is maintained in the areas under housekeeping control.

-To ensure that all public areas are clean, checked and welcoming to guests at all times.

-To ensure the cleanliness and checking of guests’ accommodation is carried out efficiently and that it is clean according to the agreed standards laid down by the General Manager.

– Anticipate guest needs wherever possible, and to react to these to enhance guest satisfaction.

– To be fully conversant with facilities, services and promotions offered by the hotel and where possible pass this information on to the guests whenever the opportunity arises.

– To be aware and responsible for, the security of the hotel and guests property, do not leave any rooms open or unattended at any time.

– To ensure that the team are punctual, smart, correctly uniformed and are polite, courteous and helpful to guests and colleagues at all times, in accordance with company standards.

– Ensure that the company and legal standards for cleanliness are maintained within the department.

– To allocate work duties to housekeeping staff on a daily basis.

– To complete department rota in accordance with the needs of the business, making any amendments and communicating these when necessary to GM

– To liaise with the Reception department with regards room status.

– To check every room along with public areas across the day.

– To be responsible for staff development and ensuring high levels of customer service.

– To schedule and supervise deep cleaning in line with annual programme, this will be agreed with you.

– To ensure that all operational equipment and work utensils are maintained in good working order whilst ensuring the timely reporting of malfunctions to the maintenance department or Duty Manager.

– To maintain sufficient levels of equipment and guest supplies whilst adhering to budgets.

– To oversee and administer the lost property procedure within the hotel.

– To maintain key security.

– To maximise the quality, guest service and productivity of the department.

– Actively participates in HR related matters of the department, recruitment, appearance, appraisals, training and development, succession plans and disciplinary procedures.

– To maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues.

– Assist with achieving IIP status for the hotel

– To be proactive in self development

– To attend regular HOD meetings

– Comply with all Company Policies and legal requirements with special reference to Health and Safety

This is a full time position, pay is between £26,000 and £26,000 per year plus lots of benefits and free onsite parking.

One Step Recruitment are a recruitment agency acting on behalf of a client in relation to this vacancy.