1st Line Technical Support Technician / Helpdesk Support Engineer

1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER

£23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits

Our Client is looking for a 1st Line Support Technician / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation

This role requires a dynamic and proactive person who is able to work well within a growing Helpdesk Team of 20 1st & 2nd Line Technicians to Support 2250+ Users over a Multi-Site Operation throughout the UK.

You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues.

Key Responsibilities of the 1st Line Support Technician role would include:

•Technical Support as required & Ensure Cases are Escalated to Correct Level
•Logging Requests into the Helpdesk System
•Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail
•Consistently provide Excellent Customer Service to both Internal & External Customers

Key Skills & Experience required:

•Commercial Network experience
•Knowledge of the MS Office & MS Windows
•Experience of working on Helpdesks & Call Logging Tools
•Ideally experience such as Active Directory, Routers, Exchange, WAN

Searches: Support Technician / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor / First Line Technician / First Line Support / Second Line Support / First Line Helpdesk Support

Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop’s Stortford / Letchworth / Watford.