Property Manager

Salary: £36,000 – £40,800 per year

Property Manager

Warwickshire

£36,000 – £40,800 pa + £4250 Car Allowance

Ref: TR0600

Mainstay Group is an established leading Property Management business head quartered in Worcester. We are currently recruiting for an experienced Property Manager to join the Residential Management Team on a permanent basis. You’ll assist in the delivery of high quality residential property & facilities management services in Rugby, Coventry, Northampton and Daventry.

If you are an experienced IRPM qualified Property Manager we would like to hear from you!

DUTIES:

* Undertake the administration and management of the service charges of a number of residential apartment block and estate scheme development.

* Responsible for effective governance of all operational and business processes so as to ensure a first class service.

* Liaising with the team at Head Office

* To drive service standards to rival competitor providers.

* To implement efficient site-led processes to optimise the delivery solution to ensure the best possible customer experience

* Taking a lead on formal Resident and Client Liaison including Residents’ Meetings, building relationships with clients and customers.

* Overseeing repairs and ensuring the local process is working – also be escalation route for complex issues.

* Contractor Appointment and Management, utilising site staff where appropriate.

* Responsibility for Health & Safety.

* Ownership of Service Charge Budgeting and reporting.

* Supporting the satisfactory transition from bidding, through mobilisation to service delivery, including phased build programmes for new development in the region.

* Supporting the other Property Managers in the region as appropriate including sharing of best practice and ensuring service consistency.

PERSON SPECIFICATION:

Qualifications: MIRPM is ideal

Experience:

* Minimum of 3 years of experience in Property Management at manager level.

* Previous experience of delivering services to a very high level of quality in a customer facing environment.

* Full awareness of the latest developments in Property Management thinking and understanding of the Property Management market, including new procurement methods, partnering relationships, open book management, and end user self-service.

* An uncompromising desire to achieve first class, customer-centric service delivery, with a detailed understanding of 5 star customer service and how to deliver it.

* Fully accepting of accountability and comfortable within a full ownership model.

* Commercially aware with strong profit orientation.

* Exceptional ability to develop and maintain customer relationships.

* Good communications and leadership skills.

* Excellent people management skills and a demonstrable commitment to equal opportunities.

* IT literate and strong interpersonal and presentation skills.

* Good analytical and problem-solving skills.

* The candidate will ideally reside in the business area.

APPLY:

To apply please send your CV today.