Customer Coordinator

Salary: £26,400 – £31,200 per year

Our Client is seeking a Customer Coordinator to handle inbound calls from their Security Installers, Integrators, Dealers and Resellers (there is no end user nor consumer contact) with the responsibility for ensuring that orders, queries, and requests for information received are quickly and efficiently processed.

You will be working within a team dealing with day to day issues including raising tickets for issues, equipment returns, complaints and any other supplier related request.
You will be a quick thinker, be able to multitask, work to deadlines, and have an engaging telephone demeaner.

OTHER REGULAR DUTIES

1. Up selling and cross selling the products / services and offering alternatives where applicable

2. Liaise with the accounts department on a regular basis regarding customer accounts and the collection of outstanding monies.

3. To report internal feedback from customers to the relevant managers or directors.

4. To send out literature, price lists, catalogues, copy invoices, product manuals and similar as requested.

5. Maintain accurate customer records

6. Taking ownership of complaints or issues through to satisfactory conclusion.

You will possess good written and verbal skills, be IT literate and have a high attention to detail.

Knowledge of the electronics or security market would be advantageous