Internal Account Executive

Salary: £30,000 per year

Ready to find the right role for you?

Salary – Up to £30,000 plus commission and benefits

Hours – 40 Hours per week (8:30-17:00)

We live in a world that needs to take care of its resources, and our mission at Veolia is to ‘Resource the World’. We have an exciting opportunity for an Internal Account Executive to join our dynamic team, to be based in Norwich.

This permanent position is well suited to an individual that is looking to advance their career in the Account Management/Sales sector and gain industry-leading experience in a thriving and supportive workplace.

Improving communities, protecting the environment and creating an inclusive culture is right at the heart of our business. Together our employees make our communities better. They are the Resourcers, behind the resources. We want you to be part of our diverse workforce!

What will you be doing:

To directly reduce the number of customer losses. This will be through offering our customers an enhanced process should they consider leaving where we can identify and rectify service failures and explore alternative solutions to offer best value.

Compliance with all Health and Safety policies and procedures.
Compliance with all Veolia policies and procedures.
Dealing with all incoming Threat To Terminate (TTT) cases in a timely manner, ensuring this is recorded in Salesforce.
Understanding fully the reason for the customer’s call and their concerns and creating actions to ensure that TTT risk is minimised and the customer is retained.
Following the TTT process to complete and close all inbound cases.
Regularly conduct outbound calls to understand feedback around customer service and satisfaction.
Provide weekly/monthly updates on TTT data to relevant stakeholders.
Ensuring performance in line with the team KPIs.
Escalation of any key issues in a prompt manner.
Any other duties as reasonably practicable.

What are we looking for?

Excellent negotiation skills, with a proven ability in objection handling
Ability to prioritise and organise
Experience of working in a fast paced environment
Waste industry and telephone sales experience is desirable
An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers.

Our promise to you

In return, you will receive 25 days of holiday, a competitive bonus scheme and an extensive benefits package which also includes our market-leading pension and share scheme as well as employee discounts. Additionally, we provide mental health and financial support because we are committed to supporting you.

As a proud equal opportunities employer, we are fully committed to creating and maintaining an inclusive environment that’s diverse and welcoming. Every applicant who passes the minimum requirements for the role will be considered, no matter their age, gender or gender expression, disability, race or ethnicity, religion, belief, sexuality or veteran status.