Field Service Operative Hampshire / Wiltshire

Salary: £26,400 per year

Department Background

Metro’s customers are property managers responsible for meeting the statutory and regulatory compliance requirements for Fire and Health and Safety routines at their properties.

The Operations team ensure that Metro’s customers receive an excellent level of compliance support via fire, health and safety tests and inspections, nationwide. Our customers depend on us for consistent standards of compliance support via regular, scheduled service visits for tests and inspections, and for provision of timely and accurate issue status reports.

The Operations department carries out over 2,500 tests (and inspections) services per week, nationwide. These service visits are carried out by local sub-contractors (or testers) on regular routes. We test fire alarms, sprinklers and emergency lighting systems. A small percentage of our work involves health and safety inspections.

Metro is committed to real time job management through our FSL app and a commitment to clear timely completion of jobs through the app is critical.

Job Description

Metro Safety are seeking to recruit a Field Services Operative to provide services in the following locations Hampshire & Wiltshire.

The main duties of the role include:

• Weekly Fire Alarm Testing
• Weekly Sprinkler Testing
• Monthly Emergency Light Testing
• Monthly Health & Safety Inspections
• Six Monthly Evacuation Drills
• Fire Systems Auditing

We anticipate that the role will be 3 days per week with additional days needed as required.

The ideal candidate will have either a technical background in electrical or fire systems, or the fire, health, and safety industry. They will also need a full, clean driving license and car.

Full training will be provided by Metro Safety during the induction period and on-going support by our head office team based in London.

The package on offer is £26,400per annum for three days per year plus expenses.

Additional Duties and Responsibilities

• Attend customer buildings (mainly commercial) to establish procedures for testing safety systems (e.g. fire alarms, emergency lights, sprinklers or H&S inspections).
• Data gathering of systems assets for input into Metro’s database within agreed timelines.
• Timely and accurate fault and issue reporting.
• Provide high quality customer care at all times.
• Identify and report on risks and hazards.
• Liaise with property managers, site personnel in order to complete tasks successfully.
• Train and mentor contractors.
• Complete quality control surveys and provide recommendations for improvement.
• Clear communications by telephone and e-mail with internal and external customers.
• Provide ad hoc cover for a vacant testing route, if a contractor is unavailable.
• Contribute ideas and suggestions to support continuous improvement within the business.
• Provide occasional team support (when in office) with general office administration tasks.