Service Advisor (Prestige)

Our client, a large and successful company are looking for a Service Advisor to join their Prestige dealership.

Requirements

The Role
o To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.
o To liaise with the Workshop Foreman regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.
o To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.
o To maintain close liaison with customers, to ensure maximum customer retention.
o To ensure effective collection and delivery of customers’ vehicles including administering hire / loan cars as required.
o To be responsible for the standards of appearance, safety and discipline and work within the department.

The Person
This is very hands-on role and the person appointed will:
• have good mechanical knowledge of cars and parts
• be able to provide outstanding customer service
• have excellent communication, organisation and inter-personal skills
• have good attention to detail
• be flexible and possess a GSoH
• be able to comply with all company and manufacturer’s disciplines and procedures