Field Service Engineer

To provide onsite customer support to our range of machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs and inspections.

Key Responsibilities

– Investigate, diagnose and resolve customer reports of technical problems with equipment
– Service a wide variety of machines both on and off site
– Ability to work independently to troubleshoot and solve problems
– Complete job cards to a high standard promptly and within a given timeframe
– Complete paperwork and timesheets in a timely manner
– Request parts efficiently and effectively
– Good customer service skills
– Develop and maintain good working relationships with internal and external customers
– Supervise Apprentices, when required, to ensure that a high quality of work and safe working procedures are maintained
– Ensure compliance with relevant procedures when repairing and inspecting equipment
– Ensure work/personal equipment complies with all safety standards
– Present a professional image at all times
– Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy
– All Engineers must ensure that their own tools are safe and legal to use.
– No lifting equipment (including straps, trolley jacks etc) must be supplied by the Engineer, these items are provided by the Company.

Key Skills

– Solid mechanical aptitude
– Ability to service a wide range of heavy tracked plant JCB machines
– Investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery.
– Heavy Lifting
– Lone working
– Excellent verbal, written and critical thinking skills
– Proficiency with MS Office
– Interpersonal relationships/ Customer awareness/ Commercial awareness
– Efficiency
– Ability to work without supervision
– Flexibility – remain flexible to all aspects of the role
– This job description is accurate at time of writing. It is the Company’s practice to periodically