Customer Service Manager
Full job description
Skye Recruit
Salary: £36,000 – £60,000 per year
Our client a leading Data Centre Development Company is currently looking to recruit a Customer Service Manager. The Customer Service Manager will manage services including transition planning and installation services, smart hands services as well as the day to day services. Acting as a part of the live services team within operations the Customer Services Manager is seen as the customers champion within the company, working to ensure the services delivered are both as contracted and of an exceptional quality.
Tasks
• The day to day service management of designated customers.
• Customer facing visits, presentations, monthly reports, incident reviews etc.
• Provide day to day pre-sales support for Customer Services products in relation to new opportunities.
• To oversee customer requirements for solutions, on-boarding and Transition Planning.
• To understand and communicate all customers related activities.
• To provide information from customer meetings in respect of possible business opportunities.
• To provide first class internal support for Operations management team.
• To work with and assist our clients in providing contracted and ad-hoc services.
Experience required
• Customer Management
• Experience of working with Service Level Management, Service Catalogues, ITIL based delivery organisations.
• Ability to communicate well at all levels.
• Experience in Service Management within complex 24/7 environments
• Experience of data centre operations.
• High level technical understanding of service delivery
• Management reporting based upon service levels and Performance Indicators
• Contract, account and service management experience
The Person
• Natural desire to provide excellent customer support.
• Strong commercial and service delivery orientated skills.
• Good understanding of both data centre technologies and services.
• Excellent communication skills.
• Able to support teams
• Management experience within a multi-disciplined environment.
• Proven track record of customer satisfaction with a strong focus on results.
• Must have full clean current driving licence.
• Possess a clear, professional and confident manner.
• Effective management and negotiating skills.
To apply for this job please visit definitejobs.co.uk.