High Court Enforcement Officer (Internal)

Job description
Job title:
High Court Enforcement Officer (Internal)
Line manager:
Operational Enforcement Support Manager
Department:
High Court – Birmingham Office
Grade:
£15,500-£16,000 Plus company Benefits, Pension etc
General description
General management of accounts at enforcement stage including liaison with defendants, clients, enforcement staff and third parties
Core duties and responsibilities
 Making contact by phone to defendants, clients, claimants solicitors
 Conduct one to one interviews with clients in our offices.
 Responding promptly and efficiently to telephone queries to defendants, clients, claimants solicitors
 To identify opportunities where we can provide a better quality of service to our clients and increase revenue.
 Daily management of warrant caseload.
 Updating case notes.
 Liaison with outside agencies on enforcement issues.
 Converting to payments
 Agreeing and setting payment arrangements
 Giving objective information and escalation consequences of non-payment
Other duties and responsibilities
 Such duties as directed by a supervisor/manager as may from time to time be reasonably required
Person specification
 Understanding of and personal commitment to vision and values of the Group
 Willingness to undergo specific training, including Ilex training.
Knowledge and skills: essential
 IT literate – proficiency with Windows systems
 A clear and effective communicator, both orally and in writing
 Excellent time management, planning, organisational and numerical skills
 Ability to work on own initiative and without supervision and prioritize workloads
 Ability to achieve targets
 Remains calm and confident and responds logically and decisively in difficult situations
 Ability to think on feet
Knowledge and skills: desirable
 Experience of using databases
 Knowledge of High Court enforcement
Qualifications: desirable
 Degree or equivalent
 Ilex level 3 Or legal training
Experience: essential
 Working with the public in a customer service environment
 Previous general administration experience in an office environment
Additional factors
 Ability to work in a nondiscriminatory manner, in accordance with the Company’s Equal Opportunities Policy
 Checkable references
 Right to work in the UK
 Basic criminal record check and CCJ check
 Willing to work shift pattern on a rota to cover Monday to Saturdays (8.30 to 8pm in the week and Saturdays 8am – 4pm). A day off in the week will be given when Saturdays are worked.