Customer & Business Support Officer

Salary: £26,000 per year

Slough Borough Council are looking for a Customer & Business Support Officer to join their team. Working as part of the administrative team to deliver a complete and holistic service providing comprehensive and timely responses to customers – focussing on managing formal complaints administration.
* Experience of working in an administrative role in a pressurised customer service environment.
* Experience in telephone customer care working.
* Working effectively with a range of professional staff and external agencies.
* Maintaining computerised and manual information management systems.
* Previous experience of working as part of a team
* Experience of using the system Flare and proficient use of Excel
* Understanding of what makes for a good customer service particularly in relation to external agencies.
* Understanding of and commitment to Equality of Opportunity and Diversity.
* Awareness of the necessary conditions for an effective and safe work
* environment.
* Familiarity with office equipment e.g. photocopier, fax, telephone and printers.
annual salary of £26,000per year PAYE / £26,000 per year umbrella PAYE. The