Night Porter / Night Concierge

A great opportunity has arisen for an experienced Night Porter/Concierge to join the small but loyal night team within a large residential apartment building based in Marble Arch W2 which is part of a larger portfolio belonging to a very well established reputable property management company.

The successful candidate will be based within a flagship residential site which has 500 plus apartments, retail units and underground parking. The working hours are 10.00pm to 7.00am with a rota of 4 days on and three days off.

This is a very busy role and is seeking a Night Concierge professional who is diligent, 100% reliable, and cares about the work they do.

Duties as below:

To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building;

To work 4 days on and 3 days off on a rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants. (Night duty is from 10.00 p.m. until 7.00 a.m.)

To assist the night supervisor, as necessary, in the smooth and efficient running of the building.

DUTIES AND RESPONSIBILITIES

The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Night Supervisor and/or House Manager.

Safety and Security

To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access;

To make regular internal inspections of the building as directed by the night supervisor and to report as required on any findings;

To keep daily dairy of events and activities which occur within the building and to record in a visitors’ book details of all visitors, contractors, suppliers and other persons;

To make appropriate entries into the register books regarding – pest control, maintenance items, appointments with the estate office staff – to provide working information for the contractor/maintenance staff/office staff concerned;

To monitor CCTV and Interphone systems on reception and to take any necessary appropriate action.

General Duties

To ensure clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn. (Some discretion may be exercised in the summer as directed by the House Manager). Protective clothing is to be worn as appropriate whenever necessary.

To deal efficiently with arrivals and departure of tenants in accordance with instructions.

Cleaning and Maintenance

To carry out designated cleaning tasks as may be directed by the night supervisor;

To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants;

To respond as appropriate to breakdowns and emergencies.

Other Duties

To provide any necessary assistance to residents/visitors with luggage, etc;

To carry out any other reasonable duties as may from time to time be directed by the night supervisor or the House Manager and which are within the capabilities of the job holder.