Service Manager Young People

Salary: £48,000 per year

Service Manager

Hounslow

£48,000 per annum

Our client is seeking an experienced Service Manager to oversee their Young Peoples Service based in Hounslow, Middlesex.

When working with individuals with complex needs, who may display challenging, chaotic behaviours, regularly testing boundaries and have experienced multiple traumas as a result of abuse, neglect, years of street homelessness, or long stays in mental health hospitals, it is integral that the postholder is motivated to support individuals to progress. They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.

Key Accountabilities

As the Service Manager you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the head of operations.

* Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary

* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets

* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service

* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution

* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.

* Responsible for maintaining quarterly staff succession plans

* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective

* Responsible for managing and allocating customers to support staff (casework management)

* Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch

* Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources

* Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation

Personal attributes:

* Ability to lead and motivate staff to deliver excellent services

* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

* Has a practical and logical mind

* Excellent organisation skills

* Thrives on change and enjoys dynamic diverse environments

* Is confident with high levels of self-esteem

* Is respectful, articulate and sensitive in style of communication

* Is motivated towards excellence and improvement of personal performance with a can do attitude

* Ability to cope positively with challenging and diverse behaviour

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

* Exudes a warm friendly presence and open behaviour

* Able to work as part of a group or team as well as being self-motivated

Essential:-

* Educated to degree level or equivalent

* Experience of managing contracts and resources and delivering to budget and performance targets

* Experience of delivering to housing management performance targets

* Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract

* Experience of successfully managing external partnerships to ensure successful delivery of services

* Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification