Cruise Travel Consultant

Are you passionate about travel sales and looking to progress in your travel career? Enjoy selling cruise travel products?

Cruise Travel Consultant required for this Glasgow based tour operator.

JOB DESCRIPTION:
We have an exciting opportunity to work within a successful, busy travel team, selling cruise travel, over telephone. The main purpose of the role is to actively sell cruise travel products, whilst providing the highest standard of customer service.

Other key duties in this role:
– Answer all incoming telephone calls & enquiries, from travel agents, promptly and within the set company guidelines.
– Work closely, with travel agents, to increase and drive revenue.
– Sell and promote air & ground products, effectively.
– Work closely, with the Team Leader to ensure company sales & productivity targets are achieved.
– Use your in-depth knowledge of worldwide & European cruise products.
– Self validate air contracts.
– Liaise with ground suppliers to obtain rates, and availability and for all special requests.
– Advise on visa requirements, etc.
– Trouble shoot any issues / complaints, resolving in a timely & professional manner.
– Maintain good, working relationships with all departments and with ground product / key account managers.
– Represent the company to the highest standard and at any supplier functions, if required.
– Attend any relevant training sessions.

EXPERIENCE REQUIRED:
The successful candidate will have previous travel industry experience, selling cruise luxury products, having a thorough, strong knowledge of cruise travel. The ideal candidate will possess and deliver high standards of customer service, have strong personable skills, be self-motivated, enthusiastic, adaptable and pro-active.
Ideally, candidates are to have strong cruise knowledge, both European and Worldwide but not essential as training is delivered.

THE PACKAGE:
This excellent position offers a competitive basic salary, with excellent OTE earnings. This position and company can offer you personal progression within the travel industry and a personal benefits package.

INTERESTED?