Temp to Perm Customer Service Agent
Full job description
HRGO
Salary: £26,000 per year
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
Answer calls and respond to emails
Handle customer inquiries
Resolve customer complaints
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Escalating priority issues
Route calls to appropriate resource
Complete call logs
Education and Experience
GCSE or equivalent
Proficient in relevant computer applications
knowledge of customer service principles and practices
knowledge of call centre telephony and technology
some experience in a call centre or customer service environment advantageous
good data entry and typing skills
knowledge of administration and clerical processes
Key Competencies
verbal and written communication skills
listening skills
problem analysis and problem solving
customer service orientation
organizational skills
To apply for this job please visit definitejobs.co.uk.