General Manager

BSS Recruitment is looking for an experienced General Manager to play an important role within their customers divisional Management team. Specifically the role is to oversee the compliant delivery of the services offered by the company at London Heathrow T2 and take ownership of the client relationship, driving continuous improvement, profitability, value for money and ultimately customer satisfaction by delivering the companies value proposition.

Experience and Skills required are:

1. A proven track record based on a minimum 5 years managerial experience, dealing with large cleaning / facility services contracts, ideally in an airport environment.
2. Must be articulate and numerate with good communication/presentation skills with a working knowledge of computer and accounting systems.
3. Must be self-motivated and energetic.
4. Previous experience of working in a transport environment, an aviation service provider is desirable.
5. Must have successfully achieved within 12 months of taking up the post any specified qualification as stated in the companies OHSMS Manual.
6. Health & Safety Responsibilities and Accountabilities reference Health & Safety and Environmental Plan, Section 4 and the Safety Responsibility Statement for this position.
7. Have the ability to motivate a management team with the ability to challenge perceptions where necessary.

Key Personal Requirements:

1. A high level of understanding of the management of all aspects of a people based service business of the dimensions indicated with a sound appreciation of modern business processes and a commitment to best practice.
1. A high level of awareness of the market within which the business operates.
1. A demonstrated ability to develop excellent working relationships with clients and potential customers.
1. A high level of focus on the achievement of targeted results.
1. A high level of flexibility and a positive attitude to innovation and change.
1. The ability to communicate and work effectively with customers, employees and teams at all levels.
1. The ability to inspire confidence in the organisation and the quality of the service provided.
1. A demonstrated clear understanding of operations and other support functions of the business.
1. A demonstrated commitment to the on going success of the business.