Customer Service Adviser
Full job description
Strand Recruitment
Salary: £26,000 per year
Our client operates within the Tech space, offering technology and communication solutions to organisations, both private and public sector. Their robust platform is proving to be extremely popular and due to increased demand, they are on the hunt for their next shining star!
This role is extremely varied and NOT a call centre environment. Our client works with individuals and as such makes this opportunity a unique foundation which, with some willingness to learn and friendly personality – will be the perfect cocktail for a successful career.
Their exceptional customer service team underpins everything they do, allowing them to have an excellent retention rate and continued growth. This role sits within the customer care team, you will be responsible for a portfolio of business clients and will handle all queries relating to their tech provisions.
Duties will include; *please remember, full training is provided…
- Handling incoming customer queries via e-mail and telephone, working to agreed service level agreements
- Updating internal systems
- Adding and removing bars and bundles
- Sending out contracts
- Raising faults on the internal system
- Raising billing queries
- Placing orders for hardware
- First point of contact for escalations and working until resolution
Fabulous starting salary of £26,000. Full training would be provided and salary reviews/appraisals in place.
Please apply today to avoid disappointment
To apply for this job please visit definitejobs.co.uk.