Tourism Team Leader

Salary: £13.36 per hour

Tourism Team Leader Sales– Competitive Salary

Location: Cheltenham,

Our client has an exciting opportunity for a FIT Sales Team Leader to join their team. This role will involve aassisting the manager in overseeing the team with a focus on those in sales. Assisting in ongoing training and development of the sales team working closely with the management team.

RESPONSIBILITIES:

• First point of contact for all sales matters whilst leading the sales team to achieve targets
• Allocate and monitor workload turnaround times for quotes, ensuring agreed times are achieved
• Monitor accuracy of quotations of the team and ensure that standards are maintained
• Assist Tour Consultants with problem solving, providing training or guidance required
• Check, costings, and itinerary content of programmes as part of the coaching process
• Six-month probationary reviews for new starters working in sales with the manager
• Support and assistance to the sales team to ensure their training requirements are being met
• Update the team on best practise, proactively ensure staff have workloads fairly allocated
• Prepare quantitative reports as requested, check, costings and itinerary content of programmes
• Assist with setting up fam trips for agents and ad-hoc pre-priced programs
• Negotiate better hotel rates where our contracted rates are higher than internet rates
• Cost each programme accurately, ensuring the required level of quality/timeframe using TS V2
• Follow up on all new business quoted until a definitive result is obtained
• On confirmation, set up the file and make sure Travel Studio is accurate
• Actively investigate new products/marketing opportunities to achieve greater sales
• Check the final itinerary and Supplier Information Report before it is sent to all suppliers
• Resolve problems which may occur during a tour, in conjunction with the operator
• Maintain professional relationships with suppliers, travel agents, colleagues, clients including face-to-face sales and operations meetings
• Assist the Accounts Department with invoice queries and enter financial data onto Travel
• Ensure that correct funds are received from a client by the agreed dates
• Ensure that client commission payments are made within an agreed time limit
• Actively highlight potential CS/QC problems and take steps to avoid them
• Provide emergency mobile telephone service on a rota basis providing information for emergency file

EXPERIENCE & QUALIFICATIONS:

• Excellent command of the English language, spoken and written
• Preferably some knowledge of one other European language (especially Spanish and Portuguese)
• University degree or similar OR solid and relevant work experience
• Up-to-date knowledge of Outlook, Word, Excel and PowerPoint, numerate, accurate and dedicated
• Good level of geographical and general knowledge of Europe
• Strong appreciation of customer care, accuracy, and deadlines

This is an amazing opportunity for an experienced Team Leam within Foreign International Tourism to join a strong established company. Please contact Alison at i2i Recruitment for IMMEDIATE consideration!

If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.