Deputy Operations Manager

Salary: £45,166 per year

Peabody currently have a Deputy Operations Manager position available to join our team in Pitsea. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £45,166per annum.
About the role:
Peabody is transforming and modernising how we work in Care and Support, having recently appointed an
Assistant Head of Service as part of this process Peabody are seeking to recruit a permanent, full time Deputy
Operations Manager:
This role will involve managing across Essex locations, overseeing a team of managers and supporting them with service delivery. You will ensure compliance of the services, carry out audits and supervision. Liaise with external professionals, ensuring budget are kept in line with income. Knowledge of CQC and their requirements, is required.
Key responsibilities of our Deputy Operations Manager:
– Take responsibility for the day to day running of the service, and ensure services are high quality and compliant with CQC requirements.
– Deputise for the Head / Assistant head of service in their absence
– Lead, develop and manage an effective team of staff, and be responsible for ensuring staff meet the requirements of their role.
– Manage and develop the skills of front line managers to ensure they effectively manage their own staff teams
– Ensure that all staff deliver professional and effective person centred care through coproduction and active support to enable customers to achieve their desired outcomes for customers.
– Ensure services exceed internal standards and meet the requirements of the CQC, Local Authorities, health and other regulatory bodies.
– Ensure processes are in place to monitor quality, compliance and performance, in order to set improvement targets, learn lessons and share good practice
– Ensure that safeguarding is a key priority for all and that all concerns about abuse and poor practice are robustly managed to ensure staff and services reflect our values.
– Ensure meaningful client involvement and empowerment opportunities for customers are in place to give feedback about the service, to be involved in operational arrangements and to be fully involved in service improvements.
– Provide in-house training in order to coach and equip staff with appropriate knowledge and skills in order to understand the concept of the service and deliver it in an equitable way for all clients.
– Ensure that appropriate systems and processes are in place to assist in the scheduling and management of visiting staff delivering care and/or housing related support.
– Ensure adequate cover arrangements are in place to provide holiday and sickness cover, and contingency plans are in place to cover other unplanned absences.
What we’re looking for in our Deputy Operations Manager:
– Registered Manager’s Award
– NVQ Level 4 in Health and Social Care
– NVQ Level 4 in Leadership and Management for Care Services
– Nursing qualification and registration
– Social work qualification and registration
– QCF Level 5 Diploma in Leadership for Health and Social Care
– Experience at a senior level of managing home care, reablement and/or continuing healthcare services
– Experience of managing, appraising, and motivating a team of staff of varying competence levels to deliver good or better care and support services
– Experience of working jointly with other agencies and liaising with statutory organisations and multi-disciplinary teams
– Experience of performance monitoring and reporting.
– Comprehensive IT skills and ability to use Microsoft Office, and ability to maintain electronic records with excellent attention to detail.
– An Enhanced DBS check which is satisfactory to Peabody
– Comprehensive knowledge of CQC’s KLOEs Benefits of becoming our Deputy Operations Manager:
– 25 days annual leave, plus bank holidays
– Sleep-in payments £73.89 per night (as applicable)
– Paid Mileage at 45p per mile (as applicable)
– Up to 4% pension contribution matched 1:1
– Flexible benefits of 1% of salary with a minimum of £45,166
– Spot Bonus awards
– Long Service awards
– Paid Induction Training
– Paid DBS (roles that require enhanced checks will include both the child and adult barring checks)
Closing date: Thursday 3rd June, 5pm
If you feel have the skills and experience to become our Deputy Operations Manager, please click ‘apply’ now! We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.
We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by The Peabody Group.