Sales & Customer Service Office Manager

Salary: £48,000 – £54,000 per year

Sales & Customer Service Office Manager

Halifax

£40,000 – £45,000

My client, a Global B2B manufacturer specialist, is seeking a Sales Office Manager with the ability to manage operations in a fast-paced environment and motivate a team to successfully progress excellent customer service, sales, manage the quotations process, team training, introduction of sales development calls, while carrying out compliance administrative procedures.

You will be a versatile, adaptable Manager, experienced working within a similar position developing customer service and sales within a manufacturing or engineering business. I am looking for someone with a modern management approach, you will need to have a collaborative management style and the ability to empower your team through continuous up-skilling and coaching.

Key Responsibilities:

• Oversee the fulfilment of all customer orders within the business
• Ensure the team are maximising revenue from existing customer accounts
• Identify opportunities and methods that the team can use to approach new customers.
• Support Field Sales team.
• Hands-on customer support and management of the team workflow.
• Ensuring stocks of parts and materials are maintained.
• Work alongside the Managing Director to ensure campaign activity is appropriately targeted and is followed up.
• Manage team one2ones and staff records.
• Implement incentives.
• Recruitment and new starter inductions and training.
• Ensure all customer complaints relating to support functions are resolved.

Ideally, I will need you to have recently managed a similar team for a minimum of 2 years minimum.

Key areas of the role which may be of interest –

• Providing leadership and direction whilst objectively measuring and managing the performance of individuals – including motivating the team during periods of high demand, rewarding good service and the timely management of under-performance

• Managing the demands of different teams and identifying the best resource for tasks

• Managing the relationships between customers and different parts of the sales and service team
• Balancing the often-competing drives for profitable business and high customer satisfaction

• Handling challenging customers relationships to a positive outcome

You will need to enjoy motivating your team to achieve sales and push the department to new heights!

Have a collaborative management style – believes in training, development and coaching.

• Versatile – can switch between tasks quickly and effectively
• Excellent attention to detail and organisation skills
• Confident leader, who isn’t afraid to be hands-on when needed

A competitive salary is offered dependant on experience with a great holiday allowance, full product training, free on-site parking and pension.

I look forward to hearing from you, thank you for taking the time to apply.

Lisa Farr

Associates

Recruitment Specialist