Care Coordinator

Salary: £26,400 – £31,200 per year

Job Purpose:

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

The Role:

• Understand and build effective and efficient schedules around our clients and CAREGivers.

• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.

• Be responsive to changes in the schedule and liaise with relevant team members. • Match CAREGivers to new clients in conjunction with client services team and arrange introductions.

• Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.

• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.

• Work with the recruitment team to ensure sufficient current and future staffing levels are met.

• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.

• Add and maintain all client and CAREGiver information onto to the electronic scheduling system.

• Carry out any other duties deemed necessary for the successful operation of the business.

• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Essential Criteria

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics.

• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.

• Highly resilient and positive with excellent communications skills.

• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

• Team player with strong interpersonal skills with the ability to build rapport quickly.

• Excellent attention to detail with the ability to multi-task.

• Logical and analytical with the ability to work on own initiative and meet deadlines