Concierge & Security Assistant

The Concierge and Security Assistant will work across a defined geographical area delivering a high quality service to Riverside service users.
To deliver a high quality concierge and security service to our clients.
Key Tasks
Act as an initial point of reference on the phone, or in a Reception area as required.
Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.
Implementing night security systems, ensuring overall safety and security of the scheme.
Responds to faults as discovered.
Monitor access to schemes and visitors.
Meeting the requirements of health and safety policies and practices.
Reporting incidents and anti-social behaviour.
Carry out domestic tasks (cleaning communal areas) to a high standard.
Effective recording of information.
Implementing policies and procedures to ensure effective service delivery.
Advises management promptly of any signs of problems or concerns about a client.
Reporting repairs to maintenance contractors by using appropriate systems.
Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
Promote and encourage a high level of client involvement, consultation and communication.
Experience Preferred
Experience of working in a customer environment.