Reservations / Revenue Manager

Salary: £38,400 – £43,200 per year

We are recruiting on behalf of our client for a Reservations/Revenue Manager to work within their newly refurbished boutique hotel situated in the Bloomsbury area of London. The hotel is due to open in late spring/early summer. The hotel is comprised of 70+ rooms. The position offers a salary of £38,400 – £43,2000 with an excellent benefits package.

Role

Whilst the hotel is in the stages of reopening you will be required to support the Hotel General Manager by leading on the instalment of new systems including PMS (Guestline & Revenue). You will also be required to assist in getting the hotel ready for its reopening, including snagging of rooms, recruitment and training of staff. When the hotel opens, you will responsible for maximising revenue and profitability. You will also be expected to cover for the GM in their absence.

Essential Responsibilities

* Responsible for implementing rates strategies across all forums, including OTAs, hotel website and PMS

* Review occupancy levels and ensure that agreed promotional rates are in place where needed and communicated to the reservations and front of house team

* Work with the accounts department to ensure all accounting procedures are in place and invoices and sales ledgers are managed in a timely manner

* Ensure that the hotel systems, including Guest line, Starez and Duetto are managed and that third party websites are kept up to date

* Audit all the above to ensure that all the information is up to date and seasonally relevant

* Assist the HGM in producing weekly, monthly, quarterly reports and yearly budgets for the Board

* Manage the daily operations and efficient running of the Reservations Department, ensuring that reservations requests are dealt with promptly and correctly

* Ensure checklists are in place covering arrivals, reservations, VIPs, special requests etc

* Work with the Housekeeping department to ensure all early arrivals, late departures and any special requests are communicated effectively

* Manage all group enquiries efficiently and in a timely manner

* Check and manage all daily arrivals, ensuring all correspondence has been received and updated

* Ensure daily that all arrival information is updated and passed on to the front of house team for check-in

* Monitor and ensure that all no-shows are investigated, followed up and charged according to the SOP

* Line manage, support, and motivate the Reservations Agent in line with Hotel standards.

* Support the Hotel General Manager in the successful day to day management of the hotel and act as Deputy Hotel Manager when required, making all relevant decisions, solving problems, attending meetings and ensuring the smooth running of the hotel

Essential Skills

* Strong oral and written communication skills

* Successfully driving revenue to maximise profit and to use local data to make decisions on rates and occupancy

* Passionate about providing and delivering exceptional customer service

* Excellent customer management skills

* Self -motivated and well organised

* Committed to continuous improvement

* Team Player

* Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary

* Provide assistance to other team members and departments to contribute to the best overall performance of the team

The package – £38,400 – £43,200

This is an amazing opportunity with a salary that includes an excellent benefit package:

* 25 days Annual Leave

* 5% pension

* Interest-free travel loan

* Discount gym membership

* Cycle to work programme

If you are interested in this role, apply today.

*Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application*