Technical Trainer

Overview
This is a 12-month maternity cover for a Technical Trainer, joining the team Monday to Friday, 37 ½ hours per week based from our city centre office in Leeds to represent a global brand with both internal and external trainees and acting as a brand ambassador.
The Technical Trainer is key to rolling out technical processes and procedures in a classroom environment, side by side training and group coaching, supporting the department with all their training requirements.  The role holder will act as a central point of reference on all technical and system support elements to the team and may also provide support on soft skills learning.
The Technical Trainer is critical in ensuring that all Administrators within the department have the knowledge to perform their role, but also have an escalation point when there is a learning gap.  The role holder will also act as a link between the operational and central training support teams, engaging in gap analysis and the communication of new materials coming from the wider business.  They will act as a point of contact for the escalation of technical and customer queries, providing oversight of BAU work within the operation and relevant sign-off as required as appropriate.

What you’ll be doing:
•    Ensuring that both change, and business improvements and project updates are built in to training cycles
•    Supporting the learning needs analysis process and proactively identifying opportunities for development
•    Working with internal teams to design and deliver training solutions, ensuring that all training materials are kept up to date
•    Maintaining individual training records and analysis for any training that is delivered
•    Providing coaching and local training support to all the operational teams, in addition to providing support to the leadership teams across all teams
•    Being the ‘go to’ experienced point of referral within the operation for all technical training queries
•    Ensuring all training adheres to legal and regulatory requirements
•    Supporting Link Group assurance programs that deliver effective risk management and compliance practices, managing relationships to ensure any design and delivery is compliant

What we’re looking for:
•    Exceptionally strong and effective verbal and written communication skills
•    The ability to coach and influence teams and individuals
•    Strong working knowledge of Microsoft Office programmes and a solid understanding and application knowledge of systems
•    Good analytical experience and the ability to identify trends and root cause
•    Technical expertise within financial services and regulated products and procedure
•    The ability to work with others to achieve tight deadlines
•    A good team player with the ability to manage and plan your own workload
•    An Investment Operations Certificate, or working towards achieving this
•    Experience within Share Dealing Services would be desirable
•    A coaching or training qualification would also be desirable

About Link Group / Corporate Markets / The Team:
Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers.  We provide the infrastructure through which assets are secured or deployed in both regulated and unregulated markets.

We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.
We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuers with 5 million shareholders around the world.

What’s in it for you?
•    A competitive basic salary, holidays, pension scheme, life assurance and plenty more
•    Monthly 1 to 1’s and reviews
•    Appreciate website, thank you emails and Townhall meetings for recognition
•    Departmental welfare representative and Committee
•    Team events
•    Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health and wellbeing, travel and technology
•    A chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.

What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.

Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.