Post Room / Facilities Assistant

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Post Room/ Facilities Assistant to join the team located in London. The successful candidate will have general co-ordination of all facilities management activities on a daily basis to ensure customer satisfaction targets are achieved in the most efficient manner. Primary contact for all matters relating to service for the day-to-day operation of the building

Role Summary:

• Work as an integral part of the Facilities team to ensure that all meeting, conference and special event requirements are delivered as booked by the host
• Promptly report any failures of mobile AV equipment to the Audio Visual Technician
• Implement and manage process for stationary orders and replenishment
• Management of mail collection and distribution
• Booking and manage courier requests on behalf of customers / client
• Provide all services in a prompt, efficient and professional manner to both internal and external customers.
• Provide effective communication with colleagues and users to ensure that customer expectations are met and/or managed to meet the client’s Service Level.
• Communication of business activity to building occupants, relevant business unit managers and users to achieve high credibility.
• Maintain regular contact with Facilities Manager, consult on key decisions and advice of incidents, escalation and complaints. Recommend improved ways of working to achieve goal of continuous improvement. Provision of monthly report.
• Co-ordinate the process for work requests.
• Work within the requirements of the JCI Health & Safety policy, ensuring that all non-conformances and opportunities for improvement are reported to the Facilities Management Team.
• Complete daily building checks.
• Provide support on site for management of third party suppliers
• Provide inductions to Skype new starters and Contractors including but not limited to Health and Safety, site walk rounds.
• Security passes administration and control of contractors for out of hours work.
• Administer moves support for up to four people.
• Carry out any other reasonable requests when required.

Experience Required:

• Experience of Facilities Management or Service Delivery (specialist areas such as Porterage, Cleaning, Logistics, Hospitality).
• High level of customer service focus.
• Motivated and able to work alone or in team.
• Financial awareness.
• People management skills and the ability to communicate at all levels.
• Experience of managing contracts and operating to processes and procedures.
• Experience in using Maximo or other Computerised Maintenance Management System advantageous.
• Numerate and PC literate.
• Language skills: English – spoken and written

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide.

Application Process:

Your application will be reviewed by our Talent Acquisition Team and you will be contacted if you have been successful in being short listed for the role. No agencies please.

note the job title shown above may be different to local job titles used in our business and issued on any contract of employment.