Customer Service Researcher

Salary: £26,000 per year

Our client is looking for a determined, focused and results driven Researcher to join their rapidly growing global company based in Ellesmere Port.

This is an exciting opportunity to join a forward thinking and evolving organisation that offers ongoing development and career recognition.

About the role

We are looking for a Telephone Researcher to join our clients’ Research team. This role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers. This isn’t a sales role, just a pure research role which could lead for many different long term career opportunities within the Group.

Role Responsibilities

• Researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers
• Interacting directly with customers through our internal CRM systems to answer queries on project information
• Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations
• Achieving targets around project volume, quality of data gathered
• Liaising with other colleagues within the business
• Building relationships with contacts within the construction industry
• Be open to performing other tasks as the manager and business requires

Skills and Experience

• An excellent telephone manner is essential as is the ability to confidently communicate at all levels
• Good written and verbal communication skills as well as attention to detail
• Contact centre experience – inbound and outbound will be considered
• Attention to detail
• Strong planning, organisation and time management skills
• Be computer savvy – as you will be expected to use their bespoke CMS system
• Determined to exceed targets and objections

What’s in it for you?

• A 6-month induction to continuous training from a dedicated Research Training Manager which includes 121 training, workshops and on the job coaching & training
• A great internal leadership team who have all been promoted internally
• An open plan office with free car parking

Company benefits

• 25 days rising to 27 days after 2 years as well as 4 days volunteering and a day off for your birthday
• Private Pension
• Life assurance
• Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
• 5% Pension match
• Share-Match options – become a shareholder
• Ongoing development and support