Helpdesk Customer Service Administrator

Nightshift – HELPDESK CUSTOMER SERVICE ADMINISTRATOR

Helistrat Management Services is a fast growing facilities management company. We are experts in designing and managing award winning FM soft services programmes.

A new opportunity has arisen within the business for an experienced Customer Service Operator/Administrator to cover the out of hours shift for the Operational Helpdesk Team within the brand new office based at Lakeside. The role will be dealing with calls from our customers who have emergency situations, data entry and general admin.

This position would ideally suit someone who is able to work autonomously and unsupervised and who is trustworthy and reliable.

Salary: £26,000per year

Hours: covering out of office hours from 6pm – midnight and/or midnight – 7am including bank holidays

Location: 1000 Lakeside, North Harbour, Portsmouth, PO6 3EN

The duties will include:
– Log all helpdesk interactions
– Take ownerships of requests from customers
– Advise customer and contractors on appropriate action
– Identify and escalate situations requiring urgent action
– Track and route problems and requests and document resolutions
– Inputting data onto the system
– Verifying data
– General administration duties

You need to have excellent communication skills, be able to assess problems quickly, pay good attention to detail and be able to prioritise workloads.

The candidate must have good Microsoft Office skills. We offer a good benefit package with 33 days holiday. Previous call centre/customer service experience is desirable.

If you are interested in applying for the position please send your CV and full covering letter.