Project Delivery Manager
Full job description
Eseon Limited
Salary: £57,600 – £70,800 per year
PROJECT DELIVERY MANAGER
Our client is a world-leading producer of Brand Protection, Anti-counterfeit, and Authentication technologies. These solutions typically involve combined physical and digital products and are sold to leading global brand-owners.
We are looking for a Head of Project Delivery. This person is responsible for the successful on-going fulfilment of a multi-year, multi-product contract with their largest customer (a global electronics giant).
Role Summary:
* Senior leader responsible for strategy and execution of the daily and ongoing delivery of the account, bringing Customer-focused perspectives to operational excellence, transition of products and services into value chain realisation.
* Primary central contact and escalation point for the Customer
* Maintain relationships and land Customer requirements among Sales, Product Management, Operations and the Customer, ensuring full understanding of the product and service expectations and that they meet contractual levels.
* Manage a team of direct reports and stakeholder resources to facilitate the delivery of the Account within the contractual terms of all books of business.
* Assist with the negotiation of new products and services ensuring correct transition across the product lifecycle from sales support and development through to full deployment and ongoing operational excellence.
* Manage all existing contracts and pricing, via the Commercial and Legal teams.
Experience:
* Keen customer-centric acumen and ability to manage customer expectations
* Experience in authentication brand products and services, is a significant plus
* Broad understanding of hi-tech manufacturing and/or specialist print organisations and how to succeed with a matrix structure of teams
* Deep and practical understanding of hi-tech manufacturing processes involved in delivering a product or service
* Strong organizational skills and underlying competency to manage projects
* Ability to remain objective, to distinguish facts from perceptions, and to qualify and quantify issues for appropriate actions
* Strong people skills
* Good persuasion and implementing skills.
* Strong, clear communication skills both verbal and written to engage customers, stake holders and teams within the process and across the business
To apply for this job please visit definitejobs.co.uk.