Debt Recoveries / Collections Advisor

Debt Recoveries/Collections Advisor

Permanent

Full Time

Salary: £26,000per year

Sheffield

Mon – Fri between 8am – 6pm

* Do you thrive in a Customer focused environment?
* Are you target driven and motivated to achieve targets and kpi’s?
* Do you have a proven track record of being a successful Customer Advisor?
* Would you like to work for a successful highly established business which offers progression and long term career prospects + excellent Benefits?
* Are you passionate in providing exceptional customer service?
* Do you have experience of working within the Financial industry?

We have an exciting opportunity for an experienced Telephone Negotiator to work within a successful and very well established Financial Services company in Sheffield. You will be able to communicate well both verbally and written and will have experience in a strict FCA regulated role recently.

This is a full time permanent position which will cover 5 days, Monday to Friday.

You will have experience of working within a fast paced Call Centre environment and must be driven by achieving targets and objectives along with providing exceptional customer service. You will be the first point of contact, working with key accounts and it is your responsibility to use discretion and initiative when dealing with sensitive and complex customer queries. You will be making outbound calls, building rapport with customers and providing an exceptionally professional service. You must be confident when objection handling and able to build a great relationship with customers.

You will have the ability to manage your own workload and work well in a fast paced environment.

Duties and responsibilities:

* Making outbound customer service calls to arrange collection of outstanding credit arrears
* Establishing customer needs and vulnerability
* Processing relevant administration duties in relation to customer accounts
* Working to targets and kpi’s
* Providing exceptional customer service
* Liaising with internal departments

Experience required:

* Inbound
* Outbound
* DPA
* FCA
* TCF
* Call Centre
* Sales
* Customer Service
* Administration
* Business Development
* Lead generation
* Complaints handling
* Negotiation

Keywords: “sales”, “business development”, “Collections”, “Debt Management”, “telesales”, “Negotiation”, “customer service”, “outbound”, “call centre”, “FCA”, “TCF”, “Sheffield”, “Rotherham”, “Chesterfield”, “Financial”, “Financial Services”, “Banking”, “legal”, “law”