Customer Service Agent – Inbound
Full job description
Austin Banks Ltd
Salary: £26,000 per year
Customer Service Advisor – Inbound
Doncaster
£26,000 per year
37.5 hours per week, 8am-8pm
Our client, an industry leader in their field and a global household name are looking for individuals with exceptional customer service skills, a competent communicator who is personable and friendly in their approach. Computer literacy is a must, with strong typing skills.
Role
* Receive incoming and make outgoing calls, resolving customer issues in a timely, effective and polite manner, via multiple channels.
* Treating all customers with empathy, taking responsibility for finding resolution to the issues, aiming for a first-time resolution.
* Ensuing that you fully understand the query and find the most appropriate course of action.
* Build rapport with the customer and manage expectations in line with company procedures and SLA’s.
* Proactively communicate with customers to resolve issues that may occur with customer deliveries.
* To liaise with other company departments to resolve customer issues that are outside the scope of the Central Customer Support team.
* Achieve individual and contribute to team/company KPI’s & SLA’s.
* Keep up to date and follow Central Customer Support team processes and procedures.
* Arrange /reschedule deliveries in line with supplier movement.
* Call customers to chase outstanding balances (CODD)
* GIS – create and scan paperwork for instore collections
* Fully dispatch confirm all deliveries & collections (SOP)
* Complete daily banking (if agreed to take payment at point of arranging)
About You
* Enthusiasm and passion for offering exceptional levels of customer service
* Ability to deal with issues in a swift and professional manner
* A high level of attention to detail
* Ensuring compliance at all times with internal policies / procedures and regulatory requirements
* Organisedin working to deadlines
* Positive attitude, with confidence in problem solving
* A strong team player
* Able to work in line with our values, Think Customer, Aim High, Be Real
Skills
* Previous customer service experience preferred but not essential
* Great communication skills with a friendly and personable approach
* Computer literate with strong keyboard skills
To apply for this job please visit definitejobs.co.uk.