Customer Liaison Officer

Salary: £15.84 per hour

JOB TITLE: Customer Liaison Officer
LOCATION: Weybridge/Leatherhead
PAY RATE: £15.84PAYE hourly
START DATE: ASAP
DURATION/Hours: 6-month initial contract/ 36 hours a week
IR35 STATUS: Inside

Job Purpose:

The Customer Liaison Officer will act as the first point of contact for all visitors to the main corporate offices at Surrey County Council’s main Corporate Buildings.Duties or responsibilities:

contribute to, support, and maintain a flexible and reliable quality FM service and ensure that satisfaction for both internal and external customers is continuously achieved and improved.
respond to enquiries via the telephone, email, face to face and online systems on a range of topics including overseeing the reception service, room bookings and visitor enquiries, maintenance, and upkeep of the site to provide a compliant and safe working environment.
stationary provision, room booking and management, enquiries, and health & safety at site
work as a team with FM colleagues to meet customer needs covering some Building Support Officer operational duties as required especially during periods of staff absence (holiday and sickness).
may also be required to support the Facilities Manager on aspects of premises health and safety and security including any necessary emergency evacuation or invacaution of the premises
will be in constant contact with a wide range of customers, both internally and externally. The role may require working on a shift pattern covering reception duties and travel to other sites to provide cover during period of staff absence (holiday and sickness cover)Knowledge and experience:

Good written and oral communication skills with the ability to build sound relationships with customers
Good IT skills including database management systems, email, and MS Office
Ability to work with others to improve customer service.
Good administrative, analytical, and organisational skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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