Customer Care Coordinator

Salary: £26,000 per year

Customer Care Coordinator – Cardif

To provide a first-class level of customer service through assisting customers. 

Customer Care Coordinator competencies:

• Experience of working within a customer focused role.
• Ability to generate professional correspondence unaided.
• Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills.
• Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers.
• Ability to make proactive recommendations.
• Ability to multitask and work under pressure.
• Team player and supportive of colleagues.
• An enthusiastic individual with the ability to work on their own initiative with strong administrative and organization skills.
• Attention to detail.
• A commitment to work as required to meet the needs of the business.
• Good working knowledge of Excel, work and outlook.
• Microsoft Office preferred.

The successful Customer Care Coordinator applicant:

• Will be working within a small team, assisting with the rectification of defects whilst properties are within the warranty period. 
• Liaising with purchasers and sub-contractors to enhance the customer experience.
• The candidate must be well organised, extremely helpful and resourceful, and able to use own initiative.
• You’ll understand that what you do is important, and impacts on the team, the department and the wider business. 
• Ensure all calls received into the department are answered professionally and courteously and logged accordingly.
• Liaise between sub-contractors, sites and clients to ensure requests are undertaken and completed and to provide administration support for the department.

Customer Care Coordinator salary and benefits include:

• Competitive salary and package
• 25 days holiday 
• Company pension
• Healthcare
• Choice of flexible benefits